Durable, high-quality materials throughout. Top-grain leather on the outside, and a premium water-resistant fabric lining inside that wipes clean without losing the luxury feel.

Yes. Every strap adjusts fully, so any body shape and any preference gets a comfortable fit. Short, medium, long — whatever you feel like!

Yes! Every product comes with a 365-day warranty, so if there are any issues with your bag, let us know, and we can help sort a fixture or replacement. Please note that general wear and tear is not covered by the product warranty.

Compact on the outside, roomy inside: phone of any size, wallet or purse, keys, sunglasses and the make-up you actually need.

Absolutely. Light and easy to carry is the whole point, so all-day wear does not start to ache.

Yes. Extra straps come in a range of colours and styles, sold separately, so the collection can grow.

Yes. Closures are secure, with zips inside and out, keeping what you carry safe and still within reach.

Definitely. The design is deliberately versatile, at home on a casual outing or at a formal event, which is what makes it last. And the straps swap in seconds to take it either way!

A soft dry cloth and a quick wipe handles most dirt. Leather cleansing cream, or a little water, if it needs more. Spills should dry on their own. Our Leather Care Guide has the rest.

Every crossbody arrives in a FREE Sofia & Spritz cotton dust bag, which protects it in transit and in the wardrobe for good!

Yes, of course. Contact the customer service team when what you want is unavailable.

Core products come back regularly; seasonal ones far less so. Sign up for the restock alert and you won't miss it when it's back.

We offer a hassle-free return policy within 100 days of purchase if you’re not completely satisfied with your bag. Please contact our customer support team to start your returns process.

UK customers: we will provide you with a pre-paid label to return your product. If you ordered from outside the UK, you will need to arrange and cover the return postage back to us.

Once your item/s have been received and checked, we will refund you the full price, minus the postage price. Please see our return & refund policy for full details. Please also note personalised items are non-refundable.

We are unable to offer an exchange or refund on any items that have been personalised or engraved. Please ensure you check all spelling, grammar, punctuation and the use of capital and lower-case letters when adding personalisation to your order as we will personalise exactly what is entered.

We do hope you are delighted with your recent Sofia & Spritz purchase. However, if you are not entirely satisfied, you can choose to exchange it for an alternative item or receive a refund within 100 days of receiving your order. - Please email our customer service team at hello to start your returns process. - UK customers: we will provide you with a pre-paid label to return your product via Royal Mail. Customers ordering from outside the UK will need to arrange their own return shipping and cover the cost. - Please repack your items securely using the original packaging provided and send them back to us. - Once your item/s have been received and checked we will refund you the full price, minus the postage price. Please also note personalised items are non-refundable. - Your items must be unused, in perfect condition and returned with all the relevant items (including free gifts e.g. straps or purses given for free with a bag on offer) - You will receive email updates as your Return/Exchange is processed. - Please do not return any items without letting us know, or using your own courier as this could result in delays or your refund not being processed. Please see our return policy for full details. **Additional Notes** - We reserve the right to refuse an exchange or refund if goods are not returned in a re-saleable condition. - Allow up to 10 working days for your return/exchange to be processed. This may be delayed during busy periods. - We are unable to offer an exchange or refund on any items that have been personalised or engraved unless the product is faulty.

Sorry about that. Email customer service and ask whether a restock is planned; if none is coming, the choice becomes a refund or a different item.

Sorry it reached you in less than perfect shape. Email us at our contact page with the order number and clear photos of the damage, and we will send instructions to get it fixed quickly.

At Checkout there is a section marked "Show Order Summary". Expand it (you'll need to on mobile) and your promo code goes in under Discount Code, wherever you're shopping from.

First check the code is valid for what is in your cart. If it still refuses, send a screenshot of it to the customer service team by email at our contact page and we will take it from there.

Discount codes cannot be used on sale and clearance items. Discounts are limited to one per order.