Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. Sofia & Spritz offers a straightforward 30-day refund policy.

Refund Period

You may request a refund within 30 calendar days from the date you received your order. After this period, refund requests will not be accepted.

Refund Conditions

To be eligible for a refund, items must be:

• Unused and in their original condition
• In their original packaging with all components and documentation included
• Free from signs of wear, damage, or misuse

Refund Process

To initiate a refund, please contact our support team at support@sofiaandspritz.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your return, refunds will be processed within 5 to 10 business days.

Refund Exceptions

The following items are non-refundable:

• Custom or personalized products
• Items marked as final sale
• Products that show signs of use or damage caused by the customer
• Items returned without proper documentation

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.