Shipping policy

Shipping Policy

At Sofia & Spritz, we are committed to delivering your orders promptly and securely.

Shipping Timeline

We process and ship orders within 7 to 15 business days from the date of purchase. Please note that business days do not include weekends or public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Tracking Your Order

All orders include a tracking number that allows you to monitor your package in real-time. You can access this information through your order confirmation email or by logging into your account on our website.

Shipping Regions

Sofia & Spritz currently ships to select regions worldwide. During checkout, you will see all available shipping destinations for your location. Shipping costs are calculated based on your destination and the weight of your order.

Customs and Delays

For international orders, customs clearance may cause additional delays beyond our stated shipping timeframe. Sofia & Spritz is not responsible for delays caused by customs authorities, border inspections, or other governmental procedures. We recommend allowing additional time for international deliveries.

Lost or Damaged Packages

In the event your package is lost or arrives damaged, please contact our support team immediately with photographic evidence. We will work with you to resolve the issue promptly.